🎄 Santa Paws™ Custom Christmas Sweater

Orders typically arrive within 18–20 business days (excluding weekends and holidays). Once your order has shipped, you'll receive a tracking link by email so you can monitor its progress every step of the way.

Thank you for your patience and support—we're working hard to get your order to you as quickly as possible.

Have a question about your order, shipping, or our products? We're here to help.

Our support team aims to respond to all inquiries within 72 hours, and often much sooner. Simply send us an email and we'll do our best to assist you as quickly as possible.

📧 santapaws20261@outlook.com

Your satisfaction is important to us, and we're committed to making sure you have a smooth shopping experience from start to finish. 🐾❤️

Due to the nature of our products, all sales are considered final once an order has been processed and shipped. We encourage customers to carefully review their product selection, order details, and shipping information before completing their purchase.

Refunds or replacements are only provided when an item arrives damaged or defective. If you receive a damaged or defective product, please contact our customer support team within the timeframe specified in our refund policy and provide clear photos showing the issue. Once the damage or defect has been reviewed and verified, our team will determine the appropriate resolution, which may include a replacement or refund.

We are unable to provide refunds, returns, or replacements for circumstances including:

• Change of mind or personal preference — including deciding you no longer want the product or simply not liking the product after receiving it.
• Incorrect sizing, style, or variant selection — customers are responsible for reviewing and selecting the appropriate product option before placing an order.
• Incorrect or incomplete shipping information — customers are responsible for providing a complete and accurate delivery address at checkout. We cannot guarantee refunds or replacements for orders delivered incorrectly, returned, or lost as a result of information entered incorrectly by the customer.
• Shipping taking longer than anticipated — estimated delivery windows are estimates and may occasionally be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside of our control. A shipment arriving later than expected does not, by itself, qualify an order for a refund.
• Orders currently in transit — an order cannot be refunded solely because it has not yet arrived while tracking confirms that the shipment remains in transit.

If you believe your product arrived damaged or defective, please contact us as soon as possible with your order number and clear photo evidence of the damage or defect. Our team will review your request and work with you to provide an appropriate resolution in accordance with this policy.

By completing a purchase with Cozy Club™, customers acknowledge and agree to these refund and replacement terms.

Upload your favorite photo of your pup, choose your sweater design and size, and we’ll create your personalized Santa Paws™ sweater.

For the best result, use a clear, well-lit photo where your dog’s face is fully visible and not covered or blurry.

Check our size chart before ordering to find your best fit. Since each sweater is personalized, we cannot exchange items due to an incorrect size selection.

Contact us as soon as possible after ordering. Once customization has begun, we cannot guarantee that changes or cancellations can be made.